Shipping & Returns
Return & Exchange Policy
Grocery & Fresh Food - Delivery Terms
Standard Delivery: Shipping rates vary according to the total value of your order and according to the type of product(s) you have ordered:
COD handling rate is worth 10 AED (For Electronics, other non-food, and food items only delivered by Suveagro Health and Nutrition.
Delivery of Electronics & and other non-food items is FREE OF CHARGE if your order value exceeds 150 AED when you select Standard Delivery.
Delivery of Food and groceries is 10 AED if your order value is below 150 AED when you select Standard Delivery.
Delivery of Food and grocery products is FREE OF CHARGE for your First Order when you select Standard Delivery.
Delivery of both Electronics & other non-food items and Food & Groceries products follows the same above rules. The delivery charges are calculated separately, although the order includes both types of products.
All orders are shipped from our warehouse within 48 hours upon reception of your order and upon stock availability. On Demand, items are ordered from suppliers once you place your request online and are delivered upon stock availability with the brand/supplier.
Standard delivery Time
Get your essentials delivered in as little as 24 Hours. All our new orders require a minimum spend of AED 100 Our new delivery fees are charged based on your location. Delivery is also available self-pickup the nearest Location. Within Dubai
Return & Exchange Policy
To return an item, simply contact our customer service team and let us know your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive your return, we will process your refund or exchange within 5 business days.
How to Return Your Item
We want you to be completely satisfied with your purchase from Suveapro. If you are not satisfied with your order for any reason, we offer hassle-free returns and refunds. You can return any item within 30 days of purchase for a full refund or exchange. Please note that some items may not be eligible for return, such as perishable goods or items that have been opened or used.